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1. I am unable to set limits on the SBF unit (LED flashes constantly)

Ensure the limit setup procedure is being followed as it is different to the standard eDrive +2.0.

2. Do I need to install Photo beams to enable the door to latch down? 

Yes. Photo beams must be installed as per the manual to enable the door to latch down (also required for Auto Close)

3. Can I use the MRC/MRC2 receiver from an eDrive on an eDrive +2.0?

No. The MRC/MRC2 receiver is not compatible with the eDrive+2.0. An RRC2 is required and will need to be wired to the 24VDC and Toggle Input

4.Can I use another brand of Photo Beam? 

Grifco recommend the use of Grifco Entrapment Protection Devices only. Other brands or types of PE beams may result in unexpected door behaviour.

5. My photo beams are broken and the door wont close.

Press and hold the down button to override the Photo Beams. This will enable the door to be closed until the photo beams can be fixed, or removed and the MCB reset.

6. How do I resolve a “3 flash” error when I have installed new PE beams?

The Main Control Board (MCB) learns the PE beams that are connected to the MCB. When new beams are connected, the old beams must be erased, and the new PE beams need to be learnt to the MCB.

  1. Disconnect all PE beams from the IR inputs.
  2. Move dipswitch 1 and 2 to OFF
  3. Press and hold the RST button until the LED flashes fast (approximately 10-15 seconds)
  4. Reconnect the PE beams.
  5. Adjust the dipswitches to set the desired door latching behaviour


7. Where can I plug in my Third party access control system into on my Grifco unit?

Yes, various E-Drive operators can be set-up with Third Party access controls.

Mk1, Mk2 and Mk3 models:

  1. Install an Expansion Board (EB1)
  2. Connect the Access control to the Door Activation Inputs on the EB1. Care must be taken as the inputs require a momentary closed voltage free contact. Other inputs are available. See the EB1 manual for details.
  3. Do not connect to the C10A as any automated door control connected to the C10A may override safety entrapment devices, resulting in unintended door behaviour.
  4. The EB1 will enable specific door behaviour based on dipswitch configuration.


Mk4, Mk5, Mk6 models:

  1. OPEN/STOP/CLOSE functionality is available using the Toggle Input. Auto Close must be DISABLED.
  2. OPEN ONLY functionality is available using the Toggle Input. Auto Close must be ENABLED
  3. A held OPEN signal connected to the Toggle Input will override Auto Close, until the held signal is released.
  4. An EB1 can be installed if the site requires specific door behaviour.


8. How do I fix a “15 flash” error on a Maestro?

A “15 flash” error indicates “no APE data”. Check the following:

  1. For Maestro (Mk1 to Mk3) check the OE1 (Optical Encoder). It may be damaged or dirty. Check the cable connections.
  2. For E-Drive (Mk4 to Mk6) check the APE cable connections.
  3. If a clutch unit is fitted between the motor and gearbox, check the clutch is adjusted correctly.
  4. Check the incoming power supply. Check all phases are present (three phase openers).
  5. Check the link cables are installed on 4-wire single phase openers.
  6. Check the capacitors on single phase openers.
  7. Check possible MCB or MCB contactor failure.


9. Do I need to install Photo beams to enable the door to latch down? 

Yes. AS/NZS 60335 requires Entrapment Protection devices to be installed to enable the door to latch to close.


10. Which Personal Entrapment Devices are compatible with our Grifco operators?

Below is the list of Grifco Openers and their compatible Grifco Entrapment Protection devices.


Mk1: PB060, PB008

Mk2: PB060, PB008

Mk3: PB060, PB008, C77’s

Mk4: PB060, PB008, 774’s, 772’s

Mk5: PB060, PB008, 774’s, 772’s, GPS15’s, GLCPS (software V2.0 and above)

Mk6: PB060, PB008, 774’s, 772’s, GPS15’s, GLCPS


11. What can be added to control our units (such as loop detectors, swipe card, security inputs) for Access control?

Any device that uses a voltage free, dry, normally open contact, such as loop detectors, swipe card or BMS systems can be connected. The installer must ensure system is compliant to AS/NZS 60335. Any device connected should not result in a non compliant installation, or alter the door behaviour in a way that may  result in personal or property damage.


12. When setting-up auto close what is needed to meet the required Australian Standards regulations?

To meet Australian Standard the following should be considered.

Mk1 to MK4 models:

  1. Install an Expansion Board (EB1)
  2. Install compatible PE beams
  3. Set the MCB dipswitches latching behaviour
  4. The EB1 comes with Auto Close enabled by default. Adjust the time using the trimpot on the EB1.

Mk5 and Mk6 models:

  1. Install compatible PE beams
  2. Set the MCB dipswitches latching behaviour
  3. Set Auto Close (10 sec. – 300 sec.) via the C10A Wall Control.


13. Why do we only recommend Grifco Personal Entrapment Devices?

We test the functionality of Grifco components when connected as a complete system to AS/ANZ 60335 to ensure compliance.  As we do not test third party devices, we cannot recommend these.


14. Where can I find what all the different flashing errors / notifications mean?

Refer to the troubleshooting section of the user manual.


15. What is the basic functionality of the expansion board?

The expansion board allows connection of third party control devices to the operator. WARNING: The Expansion Board (EB1) will override the Main Control Board (MCB) functionality.


16. Can I mount an E-Drive in wet areas, or even outside?

The E-drive has a protect rating of IP44. An IP44 product is protected against splashing water from all directions and contact with tools or foreign objects with a diameter greater than 1mm. Due to the splash protection, it is sometimes assumed that IP44 electrical devices are also waterproof. IP44 devices are not waterproof. IP44 devices are not suitable for direct exposure to rain. Yet due to the all-around protection against splashing water, the devices may be used outdoors directly under a canopy and in a damp environment. The protection is not weatherproof but is well suited for mounting under a roof overhang. . The device is protected against foreign bodies from 1mm in diameter, so no large insects can get into the interior of the device to damage or contaminate it.


17. How do I change door direction from the wall control?

To change the door direction firstly put the unit into ‘limit setting mode’ with the following procedure:

  1. While holding STOP, press the SET button 3 times. (The LIMIT indicator will start flashing signifying ‘limit setting mode’.)
  2. Press and hold STOP for 10 seconds until the LIMIT indicator flashes quickly. (The direction of the door movement will now be reversed.) Exit this mode by pressing STOP.
  3. Continue to set limits after a motor direction change


18. What is the “Smoke Baffle” feature?

The Smoke Baffle Feature (SBF) MCB is a Special Feature Main Control Board (MCB) developed to provide the features necessary to meet various fire and smoke event criteria. The SBF allows automatic operation of the opener so that the door moves to a pre-set smoke baffle height in the event of a fire event (requires N/C contact from external Fire Panel). This is a Special Feature MCB with specific functionality therefore some standard E-Drive accessories or functions will not apply.



19. Can I get remote controls to operate my Grifco instead of my wall controller?

Yes, various E-Drive operators can be set-up so a remote control can operate the door. Recent models (Mk4, Mk5, Mk6) require compatible Security +2.0 remotes (max. 64) and PE beams or a light curtain to enable functionality of the door. The legacy models (Mk1, Mk2 and Mk3) requires an Expansion Board (EB1) and a receiver to be connected, a Maestro Receiver Card (MRC2) installed (and compatible remotes), along with an installed set of PE beams or Light Curtain.


20. My remote will only open my door & not shut it, why?

For all Mk1 to Mk6 E-Drive models check the Expansion Board (EB1) dipswitch configuration has been set to OPEN ONLY, PE beams are correctly installed and not faulty or misaligned and Autoclose is enabled.


21. How do I clear the call for service light?

The “Call for Service” light indicates the opener and door has reached a pre-determined limit of cycles and should be serviced. Contact the local service agent to ensure the door it is in good working order.

Following confirmation the door is in good working order, the service light on the Mk1, Mk2 and Mk3 E-Drive models can be reset for the by pressing and holding SET and STOP for 20 seconds until the light turns off.


My photo beams are broken and the door wont close. How can I close the door?

In the event the PE beams or Light Curtain are damaged and an emergency operation is required, press and hold the DOWN button to override the Photo Beams. This will enable the door to be closed until the photo beams can be fixed.


22. How do I learn remote controls from the wall control?

To learn the remotes from the wall control firstly remove the Radio Lock jumper (if fitted) from the Main Control Board (MCB). Press and hold the SET button down, then press STOP 5 times (green status light will light then continue flashing. Indicating Learn Mode is activated). Press the desired WIRELESS ACCESSORY BUTTON to learn (orange limit light will flash fast after each wireless accessory is successfully learnt). Press STOP to exit Learn Mode. NOTE: Handheld remotes can only be learned during the first 30 seconds of Learn Mode activation. For security reasons refit the Radio Lock after completing the wireless learn sequence.


23. How do I set limits?

To set limits; press and hold STOP, press the SET button 3 times. (The LIMIT indicator will start flashing signifying ‘limit setting mode’ activation.) Press the DOWN button to drive the door to the desired CLOSED position. (The manual hand chain can be used to accurately position the door before pressing SET.) Press the SET button to save this as the CLOSED position. The LIMIT indicator will initially flash quickly then return to flashing slowly. Use the UP button to drive the door to the desired OPENED position. (The manual hand chain can be used to accurately position the door.) Press SET. Press SET again to save this as the OPENED position. (The LIMIT indicator will flash quickly then will go out.) The Closed and Open limits should now be set. If at any time you need to exit ‘limit setting mode’ simply press the STOP button. Once set, operate the door between limits 2 times to check they are suitable. If the settings are not correct, repeat process. Upon completion of the installation, turn power OFF, then back ON at the OPEN and CLOSED positions, and test proper operation of the door. NOTE: When Setting the Limits, ensure the upper limit is set NO CLOSER than 50mm from the top stops (or fully open position) of the door.


24. How many remotes can I have?

A maximum of 64 remotes can be used. It recommended to use a STAR1000 Transmitter Management unit for sites that require more than 20 remotes to optimise management functionality.


25. What’s the difference between “High Cycle & Low Cycle”?

Cycle ratings refer to the number of operations of the door, over a time period.

Low Cycle rated products are suited to applications such as warehouses and industrial facilities. High Cycle rated products are suited to applications such as car parks, emergency services facilities and busy distribution centres.


26. How do I select the right model Grifco opener for my Door?

The selection process is based on door dimensions and type (shutter, continuous sheet, windlocked), site power (3-phase or single phase) availability and use of the door (for example minimal access factory door or a high use carpark requiring full automation integration.)


27. What is the Grifco Warranty?

Grifco product are covered by the Chamberlain Commercial Door Openers warranty. Operators are covered by a limited 24 month warranty from date of purchase. Accessories are covered by a 12month warranty from date of purchase. Spare parts are covered by a 6 month warranty from date of purchase. For full details refer to the warranty in each product manual.


28. What is myQ?

myQ technology gives you the ability to monitor, open and close your door or gate from anywhere using the myQ Control App.


29. Why do I need to service my door?

Regular servicing of the door will ensures optimum operation and prevent premature or unexpected failure due to wear and tear.